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The Silver Screen Oasis • Notifications of private messages
Page 1 of 1

Notifications of private messages

Posted: May 15th, 2016, 12:46 pm
by Professional Tourist
A few months ago I stopped receiving email notifications of new private messages.

I've checked my board preferences, and the feature is still enabled for me.

I've checked my email account, and the address is not blocked.

The sending address for these notifications is, or used to be, silverscreenoasis2 at gmail dot com.

Is anyone else experiencing this issue?

Re: Notifications of private messages

Posted: May 15th, 2016, 2:30 pm
by Lomm
I hadn't thought about it or noticed, but it seems they are not sending anymore. I think there is a setting that is enabled but missing some information. I'll see if I can find out and get it going again.

Re: Notifications of private messages

Posted: May 22nd, 2016, 11:26 am
by knitwit45
Have you had any luck with this issue, Lomm? I am not receiving notifications, either.

Re: Notifications of private messages

Posted: May 22nd, 2016, 2:58 pm
by Lomm
No but we do have a support ticket in with our host. Hoping they can help out.

Re: Notifications of private messages

Posted: May 22nd, 2016, 4:12 pm
by knitwit45
Thanks

Re: Notifications of private messages

Posted: May 28th, 2016, 9:43 am
by Lomm
I thought I would provide an update, even though it's not particularly great news. After everything we have tried, I have been utterly unable to get PM notifications to send out in email. I will continue to look into this as I'm able, but frankly I'm a little baffled and frustrated. Best advice for now is to be sure to check your notifications at the top right of the forum page for new PMs. Wish I could have a better report for you.

Re: Notifications of private messages

Posted: May 28th, 2016, 3:29 pm
by knitwit45
Your efforts are appreciated, Lomm!

Re: Notifications of private messages

Posted: May 28th, 2016, 4:23 pm
by Professional Tourist
Thanks for the update, Lomm. For those of us who visit the board regularly, as you mentioned we see an indicator on any page we load, right under the banner. For those who do not visit regularly, or who may not be logged in when they do, the emailed notifications were handy. Thank you for trying. :)

Re: Notifications of private messages

Posted: May 28th, 2016, 4:33 pm
by Masha

Re: Notifications of private messages

Posted: May 29th, 2016, 1:51 pm
by Rita Hayworth
Understood this problem and thanks for the heads up!

Re: Notifications of private messages

Posted: May 29th, 2016, 2:48 pm
by Sue Sue Applegate
Thanks for all you do, Lomm! I appreciate the update!